Coderise Solutions

Product engineering, release support, and public-facing product operations from Coderise Solutions.

English Portuguese

My Family Safe

Privacy Policy

How My Family Safe collects, uses, shares, and retains personal information.

Please read this Privacy Policy carefully before using the My Family Safe mobile application and related services.

Overview

This Privacy Policy explains what information My Family Safe collects, how we use it, when we share it, and what choices you have. By using the service, you acknowledge the practices described here.

Privacy Owner

For privacy-law purposes, the service is operated by Coderise Solutions, located at Rua Comendador Torlogo Dauntre, 74, Sala 1207, Campinas, Sao Paulo, Brazil. Privacy questions can be sent to contact@coderisesolutions.com.br.

Information We Collect

We may collect:

  • Account and identity information, such as your name, email address, sign-in provider information, and account identifiers.
  • Profile information, such as your phone number, home address, date of birth, and profile image, if you choose to provide it.
  • Connection information, such as the people you invite, connect with, or authorize to view your safety-related information.
  • Precise location information when you enable location-sharing features or grant location permission.
  • Safety and communication records, such as SOS requests, wellbeing checks, notifications, support requests, and related timestamps.
  • Device, app, and diagnostic information, such as device model, operating system version, app activity, crash data, performance data, notification tokens, locale, and similar technical data.
  • Information generated when you use internet-status or background-sharing features.

How We Use Information

We may use information to:

  • create and manage accounts;
  • authenticate users and secure the service;
  • provide location sharing, connection management, notifications, SOS features, and wellbeing checks;
  • store and display profile images and account details;
  • operate, maintain, troubleshoot, improve, and monitor the service;
  • detect fraud, abuse, misuse, and security incidents;
  • respond to support requests and communicate with users;
  • comply with law and enforce our Terms.

How Information Is Shared

We may share information:

  • with the family members, contacts, or other people you choose or authorize to connect with through the service;
  • with service providers that support authentication, hosting, storage, messaging, analytics, crash reporting, performance monitoring, mapping, and similar operational needs;
  • when required by law, legal process, or a valid governmental request;
  • to protect the rights, safety, and security of users, the public, My Family Safe, and our service providers;
  • in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction;
  • with your consent or at your direction.

Third-Party Services

My Family Safe may rely on third-party products and infrastructure, including cloud, authentication, messaging, analytics, storage, and map providers. Those providers may process information on our behalf according to their own terms and privacy practices.

Data Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain safety features, resolve disputes, enforce agreements, meet legal obligations, prevent fraud, and protect our systems. Retention periods may vary by data type. Copies of information may remain in backups, logs, or archived systems for a limited period even after deletion requests are processed.

Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, update, delete, or request a copy of certain personal information, or to object to or limit certain processing. You can also control some information directly in the app, including certain profile fields, connected relationships, and permission-based features such as location sharing and notifications. If you delete your account or ask us to delete information, we may retain information that we reasonably need for security, legal compliance, fraud prevention, dispute resolution, backup integrity, or enforcement purposes.

Account deletion is available directly in the app through Menu > Delete Account.

Children and Minors

My Family Safe is not intended to be used by children without authorization from a parent, guardian, or other legally responsible adult where such authorization is required. If you allow a minor to use the service, you are responsible for that use and for providing any notices and consents required by applicable law.

International Processing

Information may be processed and stored in countries other than the one where you live. Those countries may have different data-protection rules than your home country.

Policy Changes

We may update this Privacy Policy from time to time. When required, we will provide notice through the app or by other reasonable means. The updated version becomes effective when posted or otherwise communicated.

Contact Us

If you have questions, requests, or privacy concerns, contact us through the Help section in the app or through the following contact details: